Magellan Health Sucks Customer Reviews and Feedback

From Everything.Sucks

Magellan Health Inc. (formerly Magellan Health Services Inc.), is an American for-profit managed health care company, focused on special populations, complete pharmacy benefits and other specialty areas of healthcare. Magellan supports innovative ways of accessing better health through technology, while remaining focused on the critical personal relationships that are necessary to achieve a healthy, vibrant life. Magellan's customers include health plans and other managed care organizations, employers, labor unions, various military and governmental agencies and third-party administrators. It ranked 475 on the Fortune 500 in 2018.

An employee shared their experiences: "Don't want to work here. Management is completely racist. They called me by another girl's name all because we were both Latina. Management pretends to work with you then has a whole paper trial on your case and make statements they never live up to so then you look incompetent, when they are clearly the incompetent one. Their word is held against yours all because they worked there longer. System is ridiculous. There is obvious behaviors that need to stop in management and no one ever does a thing. They talk about each other. Your training will be completely on your trainer's life and 10% on the lesson. They do this so they will be useful on the floor when you're lost in your work and couldn't learn all due to your trainer's stories, so now you have to ask them & look as if you're incompetent in front of your other peers and management. Funny thing is management and trainer are best friends outside and inside of work so they know what is going on and the issue is never handled."


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Former Employee - General says

"Micro managers, stressful, senior management doesn’t make you feel valuable"

Current Employee - Project Management says

"I have hesitated to write a review for years despite the morale and general treatment of employees declining over the several years since Srini Koushik became CTO here at Magellan. It was my hope that he would move on from this position, but like a horrible virus he has stuck around the company infecting it with more and more toxicity fueled by his enormous outgrown ego. If you have a chance to take a job in IT here and it's your absolute only feasible option than please go ahead and do so - everyone needs to pay the bills and you will be able to make some money before moving on to something better with management who truly cares about you. But if you have any other feasible option, you should run from this toxic Magellan IT culture that Mr. Koushik has created. When Mr. Koushik arrived, we touted himself as a savior who would make us 10x more productive by implementing Exponential Org theory. What he failed to mention was that one of his prime ways of achieving this productivity was through waves of layoffs. Wave upon wave of layoffs. The reduction in force would also be accompanied by him driving his employees to work longer hours. The idea of work life balance is a concept that Mr. Koushik has no empathy for since all he seems to be occupied with is promoting himself and all others should work in the common promotion and glorification of him. And to this end, he early on introduced Workplace from Facebook into IT. Workplace is basically the same as Facebook but geared to a work environment. It's hard to overstate how toxic the introduction of Workplace was for the IT culture here. All of the sudden you provided a platform for people to compete for favor on what is basically social media. Additionally, Mr. Koushik models this behavior on Workplace by constantly complimenting and promoting one person, Mr. Koushik. The number of times he uses "I" on his posts is disappointing. His behavior models actions that are actually harmful to teamwork. Thank goodness that Mr. Koushik hasn't found Twitter for Workplace yet. I have seen waves and waves of loyal hardworking employees get laid off, mistreated by lower level management, and the culture in IT devolve into something awful. This is a lot but what finally broke me and compelled me to write this is the pathetic way Magellan and IT security took care my personal information. Under Mr. Koushik's watch, Magellan recently became victim of ransomware and apparently my SSN and other information along with all my colleagues present and many of my colleagues who have escaped. So now in a pandemic, I also have to be worried about my identity being stolen. Did our savior and his inner circle not take the proper measures to harden our servers from attack and encrypt our data? So careless. I will give credit to Srini Koushik for one thing - he has showed how I never want to behave in my career."

Current Employee - Program Manager says

"Health plan is an absolute joke (especially for a healthcare company) Poor/no work is rewarded; hard work and morality are passed over If you find yourself on a mismanaged team, or with a team member who does not carry their weight -- that will never change; there's no accountability The salary structure is laughable, and most of the time men are paid much more than women doing the same amount (of or more) work"

Former Employee - RN Case Manager says

"So sorry you felt this way about working at Magellan Health. We appreciate the review."

APPEALS COORDINATOR (Former Employee) says

"No work/Life balance, over worked and under paid. In management the left hand does not know what the right hand is doing. Lack of compassion. Low Employee Morale . The worst experience I have had in my work career. Nothing good about the companyOver worked, under paid, Low Employee Morale, no employee recognitionWe are sorry to hear you did not enjoy your time working at Magellan Health. Thank you for the review."

MFLC (Former Employee) says

"My supervisor micro managed and became hostile when "mediating" a conflict. Legally, supervisors are not allowed to mediate conflicts. There was no support."

HealthySteps Specialist/MFLC (Former Employee) says

"I found the company to be very disorganized, including having multiple departments giving directions. They also made mistakes with my email address, which created difficulty for me. "Expedited" onboarding does not work well."

Victim Advocate (Former Employee) says

"great positions and interesting and fulfilling work, Other professionals with same job duties get paid more outside of this company. Since the management is remote, they do not see how hard its employees work. They do not see the dedication and professionalism. It matters to the Army and everyone who works on base. The staff of victim advocates are all professionals and they care so very much about help ing people. Most are our qualified and able to help others in ways that benefit Magellan and the contract they serve, . Magellan makes tons of money off of its employees. They are lucky to have employees of high caliber. Magellan does not have vacation that is built up. They do not offer an incentive to answer the 24 hour hotline. Staff are dedicated to serve the hotline and stop their lives on a minutes notice with an emergency call. This is true dedication,. They should compensate employees with something that matches this dedication. Without vacation time (not covered under fair labor standards) and forced time off when we work overtime, it is a wonder employees still work these hours. It is like they take advantage of qualified army spouses who have knowledge, skills and experience. Spouses are part of the army too. They are ready to support their family when they are deployed. We need vacation and sit time just like all employees do because we are spouses of they army. They say they support the army but do they when they hire spouses that get literally no vacation or sick time.Victim advocacy is important, vacation and benefits are not commensurate with experience."

Mflc (Former Employee) says

"Low pay fighting against the union . They are threatening employees not have any thing about union formation . Some of leadership only care about looking good, afraid of leadership and do not care about the welfare of the employees"

Clinical Pharmacy Technician (Current Employee) says

"People that should not have been hired hire more unqualified people. Management specifically. If you can't do the job of the people you are supervising, you shouldn't be managing them. Life work balance is nonexistent.ZeroEverythingThank you for the review and so sorry you had a bad experience working at Magellan Healthy. We do pride ourselves on work-life flow - 40% of our employees telecommute which is just one of the many ways we provide work-life flow."

Senior Appeals and Grievances Coordinator (Former Employee) says

"I had a manager that was a puppet to her director. My manager never reported on time and loved visitors. She always stated she had to work late but had nothing to doThank you for your review of Magellan Health. So sorry that you had a manager who you did not work well with."

Clincal Pharmacy Technician (Former Employee) says

"This company was hard to work for, favoritism was ramped. The supervisor poorly managed the team. Training was poor made doing a good job hard. I have no kind words for this company.This company played favorites, poor training, write you up for everything.Thank you for your review, we are sorry to hear you did not like your time working for us."

Appeals Coordinator (Former Employee) says

"Just NOPE. No training, no structure, lack of procedures. HR is only available via workday and NOT by phone. No management support. Just a big joke. It’s not worth it.Weight loss due stress.EverythingSo sorry to hear that you did not like working at Magellan Health. We appreciate the feedback on working here and will continue to improve as an employer of choice."

Inbound Customer Service Representative (Former Employee) says

"Magellan is guilty of age and sex discrimination. If one is hired over 40 years old, they are dead ended the minute they accept employment. Magellan is often run by inexperienced people in their early 20's. Ability does not decide who is promoted. The company is no better than any "high school" clique. The worker bees are often not reward. These issue have lead to a decline in Magellan's stock prices and market shares.Health Insurance and PTOLow pay, no advancement, poor management"

Customer Service Associate (Former Employee) says

"There are too many issues for you to even enjoy a days work. Training is horrible and compensation for what they force on you is not up to par. System problems and management is not top notch. If you wanna be over worked and under paid this is the place for you.NonePoorly designed companyThanks for the review. Sorry to hear you did not like working at Magellan Health. We appreciate you reviewing us."

Case Manager (Current Employee) says

"Over the past 8 years we have seen the work atmosphere go from positive and feeling valued to almost all employees feeling overworked, underpaid, and unappreciated. We only hear negative feedback from supervisors and they give us an unrealistic workload (so we work 12 hour days and weekends). Also, we work for a healthcare company and we have unaffordable healthcare with a $12,000/year deductible we have to meet (on $45,000 salary).Work from homeNegativity, horrible benefits, overworkedSo sorry to hear you have not enjoyed your experience working at Magellan Health. I encourage you as a current employee to bring these concerns to your manager and to be honest during your Glint survey to share your frustrations."

Specialist (Former Employee) says

"I was excited to work for Magellan when I applied and got an interview. However, I was very disappointed when I never heard back from the interviewer about the status of the position. I just think it very unprofessional especially when someone spent their time to attend an interview and doesn’t get any response and ignored about the status of the position. After this experience, it’s very unlikely for me to apply to a job, or advise someone to apply to your company. I hope there is some professionalism shown to people who are not working for your organization because they waste a lot of time, effort and resources during an interview process and it is very disrespectful when interviewers decide to ignore them and not follow up.locationPoor Professionalism, lack of follow upSo sorry you never heard back from our recruiter after your interview. We will strive to do better in the future. Thank you for the comment."

Customer Service Representative (Former Employee) says

"This place is racist and descrimates against anywho who isnt blonde hair blue eyes! They hire alot of people becuase they enjoy walking around and firing people to embarrass the person. Ive seen it multiple times if you are not kissing a higher ups butt you will be bullied NONSTOP. The recruiter people espescially"

Military Family Life Consultant (Former Employee) says

"Supervisor had limited experience. I gave 3 months written notice for resignation from position prior to summer vacation so that gave 5 months advance notice for them to hire and train another MFLC. WELL, I checked my employment status on their Prudential retirement plan and noticed my status was listed as terminated. Never terminated. Completed entire year and resigned at years end. Excellent year at both schools"

Medical Records Coordinator (Former Employee) says

"Management is terrible and everybody is already cliqued up. People talk about you behind your back, but they don't care what anyone is going through as long as the business needs are taken care of. We went thru 4 managers when I was there within 2 years!! The office stinks and everyone was always getting sick.. if you work there, go to work and then go straight home! Seriously, watch your back.. I have never seen so much fakeness in my life.Benefits. Thats it.Fake ppl, no work life balance, terrible management"

Military Family Life Counselor, CYB (Former Employee) says

"Magellan does not care about the employees. Only 6 month contracts. Management has problems with the ability to make decisions and respect employees. Large turn over. After the other Organization obtain DOD Contractor, the two merge back together and are Magellan.NothingEverything, DOD changes contracts with Magellan due to poor management."

RN Initial Clinical Reviewer (Current Employee) says

"If you like being micro managed, your performance being determined by impossible metrics, Yearly benefit reductions, virtually no HR department, constant employee turnover, less than 3% yearly merit raises, and managers who are allowed to violate wage and hour laws. This would be the job for you.Noney impossible metrics, Yearly benefit reductions, virtually no HR department, constant employee turnover, less than 3% yearly merit raises"

Care Worker (Former Employee) says

"This work environment was horrible, HR is horrible the leadership was horrible. I had MULTIPLE issues with the supervisor. Went to the director, HR and CEO a few days later my work would get pulled for “review” or a “new” issue would arise. The direct supervisor knew nothing and slowly started bringing in her friends from her small hometown. Who are not to mention completely under qualified. We were told at one point we need to prove why our work positions are neededExperienceEverything, stressful and no consideration for any personal life"

UM (Former Employee) says

"Very unprofessional management. No management for management. Upper management function on their own terms fueled by personal motives and vendetta and no business. Its an every man for himself environment with upper management. Email system used like "public flogging" sessions. No accountability in this company for management and their poor work ethics and bad behaviour. All wrong is that of the employee never the employer. Unethical and unprofessional work practicesSome employees were team playersManagement requires an overhaul in training.e.g. people skills, professionalism, culture sensitivity, Lean"

Crystalani says

"I work with victim advocates. Some are Magellan. Some are not. Those who are not get paid more and have better benefits, when Magellan makes tons of money. In 2019, I got a check because they underpaid us. Yes, it is nice to get paid back but they did not explain why we were underpaid and told us that the endorsement of the check indicates my acceptance of the check amount as payment in full of the back pay owed, I was never told, so how would I know. They have no vacation during the first year. They give me no incentive to take the safe line when I drop my life to respond without any notice. I am required to answer the phone when it is my turn to carry the Safeline. I get no pay for waking up in the middle of the night, except for forced time off, when I may need it the next time. They got mad that I took breaks to go to star bucks. They treat us terrible. The good news is the work is meaningful. "

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